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April 2011 Newsletter


Note from Harewaves Management:

Hello Subscribers,

There has been a lot of fraudulent activities happening lately and I just wanted to take a moment to mention them and caution you. Several times in the last couple months someone has tried to solicit information on behalf of Harewaves. The most recent attempt was today and the email claimed to be from This is not one of our email addresses and was spoofed by the attacker as email protocols were not really designed for the type of behavior we see today. We have tracked the source to a internet user in Oregon who unknowingly allowed access to a hacker that used their account to send out these spam messages. Please be on your guard when receiving messages and if it doesn't seem quite right then verify it with us. We have your account information on file and would never ask for it unless we were trying to verify your identity over the phone.

There has also been some recent attempts by telemarketers claiming to be microsoft employees wanting to help you with an error on your computer. They get you to give them remote access and then they steal your personal information. Please be very careful with these types of applications. We use them here at harewaves as well, but it is usually when you initiate the call and are requesting remote support. And even then you should be watching to make sure the files they are opening are related to the problem you are having.

Good luck and happy surfing,


Topics covered in this newsletter are:

Click on a topic to jump to it.

Online Banking Update

As we mentioned in our last newsletter, we have begun setting up our bill payments for online banking with some of the financial institutions. We appreciate the feedback given on the banks you desire to have this option set up on. We have focused on those that have the most interest at this time. There were a few requests for other banks, but they were not cost effective at this time. If you are interested in another bank and have not let us know yet send us an email to with “online banking” in the subject line. We will keep the requests and re-evaluate from time to time.

Central 1 is scheduled to go live April 13th – This handles most Credit Unions

ATB financial is live and accepting payments

CIBC – is scheduled for the next activation date of May 28, 2011


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Change in Traffic Cap Notification               

As some of you have seen, we have a notification that gets emailed to you when you reach a certain percentage of your monthly traffic allowance. The email has been triggered to go out at 70% of your usage, again at 90% of your usage and then at 100%. We have felt the usage emails are sometimes too late to be effective in some cases so we are going to adjust when they are delivered to help give more warning when something is amiss on your computer. We are adjusting the 1st notification to be when you reach 50% of your monthly allowance and the 2nd notification when you reach 75% of your allowance. The third notification will remain at 100% of your allowance to notify you when you go over your allowance and that you are being billed for overage.

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Netflix Update

Netflix has released a notification on March 28, 2011 that current Netflix subscribers have likely all received. We have not personally verified their claims, but they have been listening. Here is the notice:

“Starting today, watching movies & TV shows in Canada will use 2/3 less data on average with minimal impact to video quality. For example, watching 30 hours of Netflix movies & TV shows will only use 9 GB of data, well below most Canadian ISP data caps. Previously, 30 hours from Netflix typically used 31 GB. Why the change? We know that many of our Canadian members have monthly Internet data caps. This new default account setting will significantly reduce the amount of data Netflix delivers to you each month. You now also have the ability to manage how much data Netflix delivers to you. Visit Your Account to adjust your settings anytime you want. Regardless of which setting you choose –– Netflix is still only $7.99 a month. As always, we will continue to innovate and try new things to ensure Netflix is a great experience without high data use. If you have any questions, please call us at 1-866-923-1277.

–Your friends at Netflix”

We would caution though that you keep an eye on your account and verify their claims of data usage.

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Local Number Portability Update

Local number portability has been a deterrent to those wishing to use our low cost digital phone service. Most people do not want to lose the phone number they have had for the past 30 years.

We now have local number portability in most of our service areas and are getting our systems updated with them. You will now be able to switch your current phone number to our phone service and enjoy the savings of digital phone service. Contact our office for more details.

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Voicemail Update

There has been an update to our digital phone voicemail system to provide increased capacity, higher performance, additional security measures, and an upgrade to allow for new features to be added in the upcoming months.

Click here for quick reference guide.

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Network Upgrade Update

Tower upgrades are compete on the Withrow, Eckville, and Benalto towers featuring more speed and higher traffic allowances.

Please call our office if you are interested in an upgrade or for more information. 403-746-0096

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We are located just off of Hwy 766 in Eckville at 4824 53rd Ave.

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Contact Info:

Phone: 403-746-0096


Location: 4824 53rd Ave Eckville

Mailing: P.O. Box 841

Eckville, Alberta

T0M 0X0